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Shipping & Returns

SHIPPING (within Australia):

3 Shipping Options you can choose from -
BUDGET - Flat rate of $5 for shipping/handling/packaging.  Suitable for orders of 1 item - able to be posted as a large letter - to keep shipping cost at absolute minimum.  Does not include tracking of order.

PARCEL POST - $8.  Includes protective box and tracking details.

EXPRESS POST - $12.  Includes protective box and tracking details and order sent Express Post (allow max. 2/3 days for order arrival.  Often next day but cannot guarantee as dependent on Australia Post volume levels.

LOCAL PICKUP:
Available for customers in the Bayside Brisbane area.  Click on local pickup option at checkout.  Pickup box at my front door for ease of collection.

 

INTERNATIONAL SHIPPING:
YES, we post internationally.    Economy Air Parcel Post.    Flat rate of $22.   Includes protective box and order tracking.


G designsJewellery will not be held responsible for extra government taxes & charges that may arise upon arrival in your country - these charges will be the responsibility of the the package receiver.

 

LOST / DAMAGED ITEMS:
While we take all care in packaging and shipping, we cannot be responsible for lost/damaged items. 

Due to the delicate nature and shape of the earring posts, very occasionally have had an earring post break during shipping - please contact GDesignsJewellery if you have any problem!

 

RETURNS & EXCHANGE POLICY:

We do not accept refunds or exchanges for change of mind purchases.   Product descriptions are detailed and include photos and measurements of item listed.  It is the buyers responsibility to read this information carefully and make an informed decision based on this information.  

Refunds & Returns are accepted on the condition that the fault is with us.

Happy to exchange items for local Brisbane bayside customers purchasing for gifts.

POLYMER CLAY NATURE:
Colours of polymer clay beads in reality may vary slightly from the colour on the computer screen. 

Marble beads are unable to be replicated exactly - marble is very individual and unique.   Despite using the same percentages of coloured clay, no two marble beads are ever the same!  Please keep this in mind when ordering any jewellery photographed with a marble bead! 

Any further questions, please send an email:  info@gdesignsjewellery.com.au

Once payment is received, allow 3-5 business days to make up your jewellery or if we have in stock, it will be on its way to you the very next day!    Try to keep website up-to-date with only items currently in stock!